Premier was founded fifteen years ago with the express intention of transforming our industry. The Trustees and Members of your pension scheme can expect to see a refreshing new pension administration service from Premier. To learn more about our services, please email firstname.lastname@example.org or use our Contact form by clicking HERE.
If you are a member and would like to update your details or request a quotation, please click HERE.
Member experience: Our focus is a high quality member experience. The Institute of Customer Service rated our service as one of the best customer service experiences in the UK, and 90% our members score us either a 9 or 10 (out of 10).
Trustee experience: The Premier Pension team is designed to be an extension of the Trustee Board. Our fixed low-pricing, quick turnaround times, high accuracy levels and maximal delivery against SLA, will enable the Trustees to focus on strategic matters, rather than the day-to-day administration of your Scheme.
Speed, accuracy and clear communication – Trustees can expect regular achievement of 99% against SLAs. Members can expect response times of under 48 hours for most types of transactions. Our rework rate is significantly below market average and we have minimal member complaints. We are a supporter of the Plain English Campaign and our key communications carry their Crystal Mark, awarded as a seal of approval for the clarity of our documents.